At tuantdatalab, your privacy matters. This policy explains exactly what personal information we collect, why we collect it, how we keep it safe, and the rights you have over your data. We are committed to transparent, responsible data handling — in line with Singapore's PDPA and global best practices.
1. Introduction
This Privacy Policy governs the relationship between tuantdatalab ("we", "us", or "our") and you ("user", "learner", or "registrant") when you access our website, register for our stock investing masterclass, join our WhatsApp community, or otherwise interact with our educational services ("the Service").
By submitting a registration form or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this policy. If you do not agree, please do not submit any personal information.
2. Information We Collect
We collect personal information only when you voluntarily provide it to us or when it is necessary to deliver the educational service you requested. Specifically, we may collect the following categories of data:
2.1 Information You Provide via Registration Forms
- Full name — so we can personalize your masterclass confirmation and WhatsApp group onboarding.
- Email address — so we can send your masterclass login details, confirmation, and educational follow-up materials.
- WhatsApp / phone number — so we can add you to our education community group and share masterclass reminders.
- Any additional details you provide in free-text support inquiries or feedback submissions.
2.2 Anonymous Analytics Data (Google Analytics 4)
When you visit our website, Google Analytics 4 (GA4) automatically collects anonymized usage data to help us understand how learners interact with our pages. This includes:
- General geographic location (city-level, never your exact address).
- Device type, operating system, and browser family.
- Page views, scroll depth, button clicks, and time on page.
- Referring source (Google search, ad campaign, social link, etc.).
GA4 data is aggregated and IP-anonymized before storage — we never use it to identify individual users.
3. How We Use Your Information
We use your personal information exclusively to deliver the stock investing education service you signed up for. Core purposes include:
- Reserving your live masterclass seat: processing your registration and sending a formal confirmation.
- Sending course materials: masterclass login links, free educational guides, bonus templates, and pre-webinar preparation notes via email and WhatsApp.
- Educational communications: masterclass reminders, post-session recaps, follow-up learning resources, and occasional updates about future free workshops.
- WhatsApp community onboarding: adding you to our moderated education group where learners can discuss market frameworks and ask questions (strictly educational — no stock recommendations).
- Customer support: responding to questions, troubleshooting login issues, and addressing feedback sent to support@tuantdatalab.com.
- Service improvement: analyzing anonymous GA4 data to improve our landing pages, masterclass content, and overall user experience.
We will never use your personal data to make automated financial decisions, build credit profiles, or send unsolicited third-party marketing.
4. Information Sharing
tuantdatalab does NOT sell, rent, trade, or lease your personal information to any third party — ever.
In limited circumstances, we may share your information only with trusted service providers who strictly need access to perform a service on our behalf. These include:
- Email hosting providers (e.g. transactional email services) to deliver masterclass confirmations and educational materials.
- CRM / registration tools that securely store your registration data so our support team can help you on request.
- Website hosting and analytics vendors (Google, Cloud infrastructure providers) bound by strict confidentiality and data processing agreements.
All vendors are contractually required to keep your data confidential, use it only for the purposes we specify, and delete or return it when the service ends.
We may also disclose data if required by a valid court order, subpoena, or applicable law — but only to the minimum extent legally necessary.
5. Data Security
We take commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include HTTPS / TLS encryption on all web forms, role-based access controls for our team, regular software updates, and staff privacy training.
That said, no method of internet transmission or electronic storage is 100% secure. While we work hard to protect your data, we cannot guarantee its absolute security — any transmission is at your own risk.
6. Your Rights
You retain full rights over the personal information you share with us. Depending on your jurisdiction, you may request to:
- Access — receive a copy of the personal data we hold about you.
- Correct — update or fix any inaccurate or incomplete information.
- Delete — request that we remove your personal data from our systems ("right to be forgotten").
- Restrict or object — limit certain types of processing where you believe it is inappropriate.
- Withdraw consent — opt out of future educational communications at any time, without affecting the lawfulness of processing already carried out.
To exercise any of these rights, simply email our privacy team at support@tuantdatalab.com from the email address you used to register. We will respond within 5 business days and comply with valid requests within 30 days, unless a longer legal retention period applies.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure core functionality, measure website performance, and support Google Ads conversion reporting. The main categories are:
- Google Analytics 4 cookies — small text files that help us count visitors and understand which pages are most useful to learners. Data is aggregated and anonymized.
- Google Ads conversion tracking cookies — used to measure the effectiveness of our advertising campaigns, so we can understand which ad creatives lead to masterclass registrations. No personally identifiable information is shared with advertisers.
- Essential session cookies that remember basic form state during a single visit (rarely used).
You can disable or delete cookies at any time through your browser settings. Please note that doing so may slightly affect website functionality, but it will not prevent you from registering or accessing the masterclass.
8. Children's Privacy
The tuantdatalab Service is designed for adult learners — working professionals, retirees, and business owners interested in stock investing education. We do not knowingly collect personal information from anyone under the age of 18.
If you are a parent or legal guardian and believe your child has submitted personal data to us, please email support@tuantdatalab.com immediately. We will delete the information from our records as quickly as possible.
9. Changes to This Policy
tuantdatalab may update this Privacy Policy periodically to reflect changes in our service, new legal requirements, or improvements to our data practices.
When we make material changes, we will revise the "Last updated" date at the top of this page and (where appropriate) notify registered learners via email. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.
The current version of this Privacy Policy was last updated on August 18, 2026.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, your personal data, or our compliance practices, our team is happy to help.
Email: support@tuantdatalab.com
Platform: tuantdatalab — Singapore-based financial education platform
We typically respond to privacy inquiries within 5 business days.